Shared Resources of NC, LLC – Privacy Policy

Effective Date: June 3, 2026

Shared Resources of NC, LLC ("we," "us," or "our") operates the website sronc.com and provides professional IT consulting, managed services, and technology solutions. We are committed to protecting the privacy and security of the personal and business data you share with us.

This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website, utilize our technical support portals, or communicate with us via email, phone, or text message.

1. Information We Collect

We collect information that identifies, relates to, or could reasonably be linked to you or your business ("Personal Information"). The types of information we collect depend on how you interact with us:

  • Information You Provide Voluntarily:

    • Contact Details: Your name, company name, job title, email address, physical mailing address, and phone number(s) when you submit a "Contact Us" form, request a quote, or sign up for a service.

    • Support & Ticket Data: Information, logs, or descriptions of technical issues you provide when submitting an IT service request or interacting with our helpdesk.

    • Billing & Financial Data: Billing addresses, payment methods, or corporate financial details required to process invoices and payments for services rendered.

  • Information Collected Automatically:

    • Usage & Device Data: When you browse sronc.com, we may automatically collect your IP address, browser type, operating system, referring URLs, pages viewed, and the dates/times of your visits using cookies or tracking pixels.

2. How We Use Your Information

We use the data we collect to operate our business efficiently and provide you with secure, high-quality IT services. Specifically, we use your information to:

  • Provision, maintain, and support our managed IT services and solutions.

  • Respond to inquiries, provide price quotes, and manage client onboarding.

  • Triage, track, and resolve technical support tickets and service requests.

  • Process invoices, track billing, and manage account logistics.

  • Send critical system maintenance alerts, cybersecurity advisories, and transactional updates.

  • Comply with applicable legal, regulatory, or contractual obligations.

3. Data Sharing and Disclosure

We value your trust and do not sell your personal or business information. We only share your data under the following strictly limited circumstances:

  • Third-Party Vendors & Subprocessors: We may share data with trusted third-party vendors, cloud infrastructure providers, and software-as-a-service (SaaS) tools (such as billing processors or professional services automation platforms) that strictly perform operations on our behalf. These vendors are bound by confidentiality agreements and are prohibited from using your data for any other purpose.

  • Legal Compliance: We may disclose information if required to do so by law, court order, or government regulation, or to protect the safety, rights, and property of Shared Resources of NC, LLC, our clients, or the public.

4. STRICT SMS & MOBILE DATA PRIVACY POLICY

(Required for A2P 10DLC Carrier Compliance)

We maintain strict privacy controls regarding mobile phone data.

Mobile Privacy Guarantee: No mobile information, phone numbers, or text-messaging opt-in data collected by Shared Resources of NC, LLC will be shared, sold, rented, or leased to third parties, affiliates, or partners for marketing or promotional purposes. All other categories of personal data exclude text messaging originator opt-in data and consent; this information remains strictly confidential and is used solely to provide transactional support and authorized communications between our company and your mobile device.

5. Data Security

We implement robust administrative, technical, and physical security measures to safeguard your personal data from unauthorized access, alteration, disclosure, or destruction. This includes the use of encryption, secure firewalls, access controls, and industry-standard cybersecurity protocols. However, please note that no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Your Rights and Choices

Depending on your jurisdiction, you may have specific rights regarding your personal data, including:

  • Access & Correction: The right to request a copy of the personal data we hold about you or request that we correct inaccurate information.

  • Data Erasure: The right to request that we delete your personal information, subject to certain legal, operational, or historical retention requirements.

  • SMS Opt-Out: You can opt out of receiving text messages from us at any time by replying STOP to any text message we send. For more detailed information, please review our standalone SMS Terms & Conditions.

  • Cookie Preferences: You can modify your internet browser settings to refuse cookies or alert you when cookies are being sent.

7. Changes to This Privacy Policy

We reserve the right to modify or update this Privacy Policy at any time to reflect changes in our business operations, technological practices, or regulatory requirements. When updates are made, we will revise the "Effective Date" at the top of this page. We encourage you to review this policy periodically.

8. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how your data is handled, please contact us: